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What You’ll Be Doing:

• Directing new customers to a successful launch on our program
• Managing customer relationships via phone and other channels, with a focus on getting the customer fully on-boarded
• Acting as a consultant to help child care Directors plan their implementation and training of HiMama
• Supporting, troubleshooting and solving customer problems, when needed
• Recommending and implementing the product, process, and policy improvements
• Ensuring the customer has an amazing HiMama experience!

What you bring to the team:

• Post-secondary education (or equivalent work experience)
• Minimum of 2 years of related work experience
• Experience working in a customer-facing role an asset
• Tech-savvy with the ability to navigate apps and software
• Strong interpersonal and verbal communication skills
• Strong presentation skills
• Active listening and problem-solving skills