Job Responsibilities : Virtual Service Representative – Full Time
Salary : 15 per hour
Company : Sunova Credit Union
Location : Remote
- Promotion and sale of deposit products and services offered by Sunova and Hubert.
- Respond to requests via telephone; requests may include account balances, interest rates, loan payments, transfers, and arranging appointments with members on behalf of credit union staff.
- Analyze member requests and help them use the product or service that best meets their needs by outlining benefits and alternatives, and advising on the best match.
- Cross-sell all credit union products, and solicit potential members to join Sunova or Hubert.
- Resolve member concerns and complaints within authority limits.
- Prior experience in a contact centre or related environment would be an asset
- Advanced knowledge of Sunova’s products and services in order to solve non-routine problems
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