Job Responsibilities : Client Service Manager II, Collaborative Health – TELUS Health
Salary : 13 per hour
Company : TELUS
Location : Remote
Here’s the impact you’ll make and what we’ll accomplish together
- Function as the Single Point of Accountability (SPOA) between the Customer Success Team and our clients’ senior operational management and executive.
- Establish and nurture strategic partnerships with internal teams and external service partners to ensure customer success.
- Have a passion to build and maintain strong, authentic and honest client relationships.
- Provide client advice and support to ensure success.
- Set realistic client expectations by being transparent about challenges and obstacles.
- Focus on continual service improvement in support of the client’s strategic direction, success and business plan.
- Perform client reviews; manage investigations, escalations and post-Incident reports.
- Advocate for your clients by championing continuous improvement initiatives and proactively communicating with diverse stakeholders to improve service delivery and resolve issues.
- Engage subject matter experts to define scope and pricing of additional services to meet unique client needs.
- Keep our customers informed of new features that may be of interest to them.
- Monitor adoption; gather and respond to customer feedback.
- Strong leadership attributes and abilities: Collaboration, communication, creative thinking and decision-making skills.
- Business acumen, including an understanding of healthcare issues.
- Highly motivated and self-sufficient, able to work successfully under pressure and in the face of ambiguity – proactively identify when it is necessary to take certain steps and move ahead with confidence.
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