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Job Responsibilities : Service Support Associate

Salary : 16 per hour

Company : Canada Life Assurance Company

Location : Remote CA

Job Description:

We are looking for a Service Support Associate. We have the flexibility for this position to work out of our Hamilton or London office locations. For the time being this role is work from home, with the expectation to be both in office and work from home in the future.

Role description
As a Service Support Associate, you will provide in-house service and administrative support to our client service and sales team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.

What you will do
  • Assisting service team with the preparation of new group submission materials proposals and presentation materials.
  • Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments.
  • Acting as a liaison between clients and head office departments.
  • Handle routine client changes and inquiries.
  • Ordering employee booklets, contracts, enrollment forms, ID cards, etc.
  • Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc.
  • Responsible for the creation of client and advisor reporting.
  • Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team.
  • Provide back-up support to other positions on the team as required.

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