Job Responsibilities : Customer Success Associate
Salary : 15 per hour
Company : 1Password
Location : Remote CA
This is a Remote opportunity within Canada or UK.
What we’re looking for:
- Proactively guides customers through their 1Password lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across their book of business.
- Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately.
- Hands off cross-sell/upsell opportunities to Account managers and engages enthusiastic customers in advocacy initiatives such as 1Password Unlocked, case studies and product discussions.
- Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics).
- Assists the small pod team with email responses to smaller, self service customers who don’t have a dedicated success manager.
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