Online Data Entry Jobs | Work from Home Jobs Urgently Hiring 2021

Responsibilities:

• Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Field incoming calls from TGS technicians and contractors and national support call center
• Assisting TGS technicians with service issues, payment issues and system issues
• Maintaining of the service events that need to be action by the technician, warrantor, admin team and call center
• Investigating and resolving aged service events
• Applying credits to parts that have been returned to the supplier
• Maintain up to date knowledge of new policies, procedures, and products

Qualifications:

• Previous experience in an admin, shop or customer service environment required
• Professional phone etiquette and empathy for sensitive circumstances
• Utmost discretion with confidential customer information
• Excellent data entry and keyboarding skills.
• Strong attention to detail.
• Superior organizational, and multi-tasking skills.
• Strong analytical and decision-making skills.
• Strong desire to take ownership and accountability of task completion.
• Ability to work effectively with and without supervision
• Experience in the Furniture or Appliance/Electronic industry is an asset
• High School or Equivalent is required