Job Responsibilities : Support Lead – Customer Support (Remote, Canada)
Salary : 19 per hour
Company : Shopify
Location : Remote CA
Shopify Remote Jobs Description:
- Coach your reports to 10x their teams’ performance while overseeing the performance management and success process.
- Foster an engaged and improving environment for your time period.
- Work closely in executing any value creation or effort reduction initiatives for our merchants and Shopify.
- Responsible for delivering the KPIs of Support for your time period.
- Represent Shopify at internal and external in-person events.
- Analyze and present data pertaining to Support and your time period.
- Work with the Customer Success Leadership team to manage and contribute to the effective rollout of new initiatives within the Support Advisor team.
- Work alongside Support Operations, QA, Workforce Management, Technical Support, Human Relations, Knowledge Management, Training and Talent Acquisition.
- 3 years senior leadership experience in a fast paced customer service oriented environment
- You have a proven track record in coaching and developing the Leaders on your teams
- Comfortable working from home.
- You’re a great leader and manager who understands that one is not better than the other. You can effectively flex between the two given the situation.
- You help instil confidence in your Leads and support their growth.
- A 5-star communicator and collaborator. Communication and collaboration are the building blocks that help us continue to be successful as a team. A Support Lead needs to build and maintain a strong internal network.
- Master of prioritization. There are only so many hours in a day and you’re able to identify the best use of that time.
- You sit comfortably in ambiguity and know how to approach unique challenges.
- Highly strategic. Come up with unique ways for solving the problems at hand. You’re also able to connect the dots and nail down root causes for any problems we may experience. You are able to effectively translate strategic ideas into action.
- Must be legally eligible to work in Canada.
- Legally able to work in Canada and permanently residing in Canada.
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