What you will do.

Respond to incoming telephone, online chat, and email inquiries in a timely and courteous fashion.
Bring tech to life for inquiring Customers by matching needs to the right product & service solutions.
Conduct outbound Customer calls to ensure post-sale satisfaction and offer cross-sell opportunities.
Investigate issues where necessary and complete follow up with the customer.
Resolve customer concerns in accordance with established policies and procedures.
Liaise with store managers, district and regional staff as required to resolve customer inquiries and concerns.
Mediate with credit card company on customer account inquiries.
Earn commission on applicable CE sales.

Fluent in English
Part-time availability, able to work flexible hours (days, evenings and weekends)
secure workspace.
Able to work independently with minimal supervision.
Exceptional written and verbal communication skills are essential.
Strong interpersonal, organizational and time management skills are necessary.
Passionate about talking to people with strong problem solving abilities.
Polite and courteous telephone & written correspondence manner is imperative.
Easily grasps new computer programs and processes.

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