Entry Level IT Jobs Work from Home Apply Now 2022

Job Responsibilities : Sr. IT Support Specialist

Salary : 18 per hour

Company : O2E Brands

Location : RemoteCA

Educational requirements : Bachelor Degree

Responsibilities

  • Provide technical guidance to your colleagues.
  • Assist with managing the ticket queue help with ensuring licenses and IT supplies are maintaned at adequate levels.
  • Provide tier 1 and tier 2 support covering network and infrastructure users and devices connected and managed through Azure AD Intune and Jamf with minimal supervision.
  • Investigate system problems and provide tactical technical solutions using your experience knowledge certification expertise product knowledge and system utilities and tools.
  • Provide support (maintenance/system/set-up/networking).
  • Perform installs moves adds changes and decommissioning of computer equipment.
  • Assist with training programs designed to educate the organization’s end-users about basic as well as specialized applications as well as provide training on new processes procedures and technology.
  • Create technical documentation.
  • Support and train new hires.
  • Own your position – provide rapid response and ownership of issues and requests: identify diagnose and resolve problems and issues reported by customers via case management system telephone or email.
  • Support and troubleshoot issues for a remote workforce.
  • Participate in daily stand-ups and provide feedback and support within the team.

Skills

  • Bachelor Degree or College Diploma in Network Engineering Computer Engineering or equivalent.
  • Must have excellent communication skills both verbal and written.
  • Must have a strong understanding of networking concepts.
  • Strong understanding of DHCP DNS VOIP.

Click Here : Apply Now

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