Jobs Hiring Near Me No Experience for Services Manager Work at Home 2022

Responsibilities

• Support adherence to best-in-class implementation methodology through proactive coaching and quality assurance of project deliverables
• Enable best practices specific to the domain which will facilitate exceptional customer relationships and overall experience
• Review configuration architecture on projects to ensure best practices related to both performance and customer needs
• Provide regular one-on-one feedback with the goal of improving performance while proactively seeking opportunities to celebrate wins within the team
• Drive utilization EAC& margin targets with individual consultants while managing an overall team view
• Ensure consulting team has completed weekly and monthly services administration activities with an eye for continuous improvement
• Own the accuracy of resourcing time tracking EAC updates and due date updates of consultants
• Maintain Consulting Team resourcing forecast and planning by proactively partnering with Pre-Sales and the Services Resourcing Manager.
• Coach the team in the achievement of KRs and personal performance objectives.

Skills

• 3-7 years experience in a leadership with a strong aptitude for coaching and motivating people towards results
• Proven aptitude for managing escalations through proactive communication negotiation and creative problem solving
• Strong analytical acumen and eye for making recommendations with data insights
• Strong operational savvy and ability to drive process adherence within team
• Experience in managing resourcing and capacity planning within the team and in partnership with sales leadership
• Experience partnering with internal stakeholders and engaging in candid feedback to drive achievement of shared goals (eg. Product Presales Customer Success)
• Experience with delivering on a customer-centric approach in order to support solving near and long-term outcomes for the wider business
• Exceptional communication skills at a range of customer levels
• Experience with development training tools (employee and customer) an asset