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Responsibilities

• Receives incoming telephone calls regarding road service requests and/or general club information
• Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors
• Outbound telephone calls to Members to welcome to CAA Renewal Reminders Lapsed member calls Payment declines Data clean up Various promotions for past or existing members
• Respond to member inquiries regarding membership and Member Benefits providing prospective members with information on all CAA North & East Ontario services.
• Renew upgrade sell new memberships and add associates as required.
• Performs various clerical duties

Requirements & Skills

• Previous Call Center experience is an asset
• Excellent interpersonal and listening skills
• Ability to work under pressure both individually and as part of a team
• Attention to detail
• Grade 12 or equivalent
• Excellent attendance and punctuality
• Fluency in both official languages is an asset