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Job Responsibilities : Inbound/Outbound Call Centre Operator

Salary : $16.55 an hour

Company : CAA North & East Ontario

Location : Temporarily remote

Responsibilities

  • Receives incoming telephone calls regarding road service requests and/or general club information
  • Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors
  • Outbound telephone calls to Members to welcome to CAA Renewal Reminders Lapsed member calls Payment declines Data clean up Various promotions for past or existing members
  • Respond to member inquiries regarding membership and Member Benefits providing prospective members with information on all CAA North & East Ontario services.
  • Renew upgrade sell new memberships and add associates as required.
  • Performs various clerical duties

Requirements & Skills

  • Previous Call Center experience is an asset
  • Excellent interpersonal and listening skills
  • Ability to work under pressure both individually and as part of a team
  • Attention to detail
  • Grade 12 or equivalent
  • Excellent attendance and punctuality
  • Fluency in both official languages is an asset

Click Here : Apply Now

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