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Responsibilities

• Receive incoming calls as required. Callers include residential, commercial and industrial customers, lawyers, and internal departments.
• Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, budgets, transfers of credit balances, account information changes, and move requests.
• Follow company and business unit processes, policies and procedures.
• Transfers are the exception.
• Promote corporate programs/initiatives, as required.
• Research account information and prepare the documents to update the customer’s account accordingly.
• Assist with training in the department, as requested.
• Completes other tasks and assists other departments as assigned.

Qualifications

• Minimum high school education.
• Excellent verbal and written skills.
• Proven desktop skills required including knowledge of Microsoft Suite products.
• Accurate keyboarding and data entry skills.
• Must have current Banner experience setting up customers & “My Account” knowledge.
• Demonstrated ability to work in a fast-paced team environment.
• Experience in a Call Centre environment preferred.