Customer Service Representative Jobs in Canada Applying Now 2021

At SYKES, we help people one caring interaction at a time – that includes you! Join us as a Remote Customer Service Representative in Canada to answer questions and provide solutions to customers from the safety & comfort of your own home. Begin a remote-based career with a team that pioneered work-at-home more than 20 years ago and represents many of the world’s most recognized brands. In this position, you will:

• Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls
• Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests
• Educate customers on current product features, service offerings, billing, charges, and overall product value
• Offer alternative solutions when appropriate with the objective of retaining customers’ business.

Work with us and you’ll enjoy:

• Full-Time, 40 hour/week schedule
• 100% paid training
• Full benefits package including medical, dental, vision, and life insurance
• Opportunities for advancement and professional development
• Personal benefits of working from home including saving time, money, and the environment.

Apply with us, if you possess:

• A high school diploma or GED and are at least 18 years old

• The ability to connect with customers with empathy & offer helpful solutions

Excellent listening & communication skills, both written and verbal

• Basic PC navigation skills, including basic search engine experience, browser navigation, typing in URL’s, completing forms online, etc.

• Ability to work evening and weekend shifts

• Able to provide a stand-alone monitor, USB corded headset and a quiet, and distraction-free home workspace (we’ll provide the rest!)

Job Type: Full-time