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What will you do?

• Manage incoming cases from across Fraud Management and ensure consistent service within established benchmarks, in line with business Client Service Commitments (CSC’s)
• Be the Subject Matter Expert for sales and service employees, take ownership to resolve complex issues and concerns, and identify and recommend solutions to recurring errors and service gaps
• Exercise due diligence and review all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines and standards

What do you need to succeed?

• Fluently bilingual in French and English, at a professional oral and written level in both languages
• Proven problem solving and decision making skills
• Able to be accountable for Client Impact and Service Excellence

What’s in it for you?

• Flexible work arrangements, including bonuses for evening shifts
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team that genuinely puts security first
• A world-class training program in financial services