Customer Success Manager Jobs Applying Soon 2021

Job Responsibilities : Customer Success Manager

Salary : 14 per hour

Company : The Descartes

Location : Temporarily remote

What you will do

  • Drive retention. You will proactively engage customers and develop action plans to optimize usage and mitigate any risk of churn.
  • Manage a portfolio of accounts. You will conduct data-driven, solution-oriented business reviews and success meetings. You will facilitate customer migration to our new web-based solution, setting them up on the platform, suggesting and negotiating additional features, demonstrating capabilities and providing training.
  • Collaborate. You will work with the Sales, Marketing, Product, and Implementation teams on webinar development, and improvement/feature suggestions based on customer feedback.
  • Grow your knowledge. You will stay up to date with technical changes, market conditions, government regulations, emerging trends, and initiatives involving competitive activities to reinforce our solutions as the choice for clients to address significant business issues and grow their revenue stream.

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