Customer Support Services Jobs | Remote Call Center Agent Jobs Apply 2021

Job Responsibilities : Customer Support Specialist (VIP)

Salary : 13 per hour

Company : J.D. Power

Location : Remote

Responsibilities:

  • Build relationships with dealers remotely via phone
  • Execute phone and email communications to Dealers
  • Strong communication skills, proper phone and email etiquette
  • Time management and superior organizational skills
  • Educate Dealers on key elements of their Digital Program
  • Ability to guide Dealers on program solution including websites, digital advertising, SEO, and reputation mgt.
  • Provide issue resolution with products and vendors
  • Support Dealers with enrollment in program solutions via portal
  • Resolve billing issues
  • Draw key insights from analytics
  • Manage a multitude of tasks in a timely fashion
  • Provide feedback on program improvements
  • Assist in any additional ad hoc projects
  • Help users access and understand the data and metrics in Google Analytics/Adobe and the data warehouse
  • Build ad hoc reports for various stakeholders

Qualifications:

  • 1 year of relevant industry experience
  • If a recent grad, relevant experience in an internship or campus club/organization
  • Bachelor’s degree required
  • Previous customer service experience
  • Experience working with various computer programs
  • High degree of independent judgement and love for solving complex problems
  • Experience working with Salesforce preferred.

Click Here : Apply Now

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