Remote IT Jobs for Computer Science Students Apply Now

Job Responsibilities : Service Desk IT Operations Technician

Salary : 17 per hour

Company : MDA

Location : Remote

Job Responsibilities:

  • Provide support to ensure stable, reliable desktop systems to the MDA user community across all offices.
  • Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets
  • Perform basic analysis, troubleshooting and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required
  • Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016/O365 administration
  • Continually maintains and upgrades technical capabilities and knowledge
  • Creates and maintains Service Desk procedures, user guides, and support documentation
  • Participates in technical testing and projects as directed

Job Requirements:

  • Certificate, diploma, or degree in an IT discipline.
  • Minimum 6 years in a Help Desk or user support environment.
  • Should have functional knowledge of ITIL best practices, and stay abreast of new technologies.
  • Must be a good team player with the ability to work well with others and demonstrate a professional demeanor
  • Strong analytical and problem–solving skills with the ability to identify root causes

Click Here : Apply Now

Leave a Comment