Remote Call Center Jobs in Canada | Customer Services Jobs Apply Now 2021

Role

• Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment
• Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
• Educate clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.

Skills 

• Bilingualism (French/English) is required
• Minimum High School Diploma or equivalent
• Minimum one year experience in retail, sales or other customer service environment
• Strong communication, active listening and relationship building skills; as well as the ability to adapt quickly to emerging contact centre technology
• Strong understanding of the concepts and skills required to sell financial products and services in a customer-centric environment
• A private area in your home that is free of distractions/background noise during working hours
• Table or desk and availability to internet connection