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Job Responsibilities : Remote Bilingual Client Service Specialist (Calgary/Vancouver/Winnipeg) – Tangerine

Salary : 17 per hour

Company : Tangerine Bank

Location : Vancouver, BC CA

Educational requirements : High School


  • Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment
  • Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
  • Educate clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
  • Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.


  • Bilingualism (French/English) is required
  • Minimum High School Diploma or equivalent
  • Minimum one year experience in retail, sales or other customer service environment
  • Strong communication, active listening and relationship building skills; as well as the ability to adapt quickly to emerging contact centre technology
  • Strong understanding of the concepts and skills required to sell financial products and services in a customer-centric environment
  • A private area in your home that is free of distractions/background noise during working hours
  • Table or desk and availability to internet connection

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