Job Responsibilities : Associate, Customer Experience
Salary : n
Company : Canadian Red Cross
Location : Temporarily remote
As an Associate, Customer Experience , you will:
- Respond to routed live calls/chat conversations, emails, call-backs, social media posts and assigned tickets on an ongoing basis,
- Communicate via telephone, email, SMS, chat to address customer issues and answer client questions or concerns in a timely, informative, and professional manner
- Report customer-reported issues internally, quickly take-in information, prioritize actions, and execute
- Focus on customer satisfaction through resolution of inquiry and adding value to customer conversations with a goal of First contact resolution
- Identify trends, quality issues and means to improve efficiency related to customer satisfaction and CX processes.
- Keep current on specific program and service information and SOPs including revisions, processes, policies/guidelines, products, technical and general program information etc.
What we are looking for:
- Completion of post-secondary education, with a minimum of 2 years of job-related work experience, or an equivalent combination of education and experience.
- Experience and an understanding of sales techniques is an asset.
- Experience working with a diverse population is a definite asset as is experience working with volunteers.
- Strong knowledge of customer experience is an asset
- Bilingualism (English/French) required
Finance Manager Jobs Work at Home for Freshers Apply Now 2021
Financial Services Jobs Work from Home for Freshers Apply Now 2021
TELUS Jobs for Customer Service Agent Apply Now 2021 for Freshers
CGI Careers Jobs | Work from Home Jobs for Freshers Apply Now 2021
SYKES Jobs Remote for Customer Service in Canada Online Applied 2022
Entry Level Accounting Jobs Remote | Accounting & Tax Manager Jobs Vacancy Apply Now
Remote Registered Nurse Jobs for Freshers
Poea Job Hiring in Canada Near Me Apply Now 2022 for Beginners
Part Time Jobs Near Me - Accounts Payable Clerk Vacancy Apply Now 2021
Jobs in Fredericton | Customer Service Representative Online Jobs 2022
Best Work from Home Jobs Canada for Sales Agent for Beginner Apply Now 2021
Remote Administrative Assistant Jobs Work at Home Online Apply 2021