Part Time Customer Service Representative Jobs (Remote) for Freshers

Job Responsibilities : Part Time Customer Service Representative (Remote)

Salary : 19 per hour

Company : ShipTime Canada Inc.

Location : Remote

Educational requirements : High School

Key Responsibilities:

  • Understand customers’ needs to ensure Excellent Service Standards.
  • Respond to customers within the SLAs to ensure expectations are met.
  • Keep up with ongoing updates to adequately educate customers and avoid recurring complaints.
  • Handle complaints, provide appropriate solutions, alternatives, and responses within the SLAs.
  • Adapt to Platform and procedural changes that may be implemented.
  • Build sustainable relationships and trust with our customers.
  • Have a high level of initiative and the ability to work independently within the team.
  • Be a team player.
  • Identify, develop, and recognize new opportunities for expanding the portfolio of customers.
  • Advocate and manage customer needs/issues cross-departmentally for ShipTime to better serve customers.

Skills & Qualifications:

  • Must have a High School diploma (or equivalent).
  • Computer proficiency (including knowledge of windows-based applications).
  • Strong verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Multitasking, empathy and sociability, effective listening, flexibility to change, organization, customer-centric, desire to serve, agility under unexpected events/strain, clear communicator, and desire to learn are all key attributes to thrive at ShipTime.
  • Bilingual-French considered an asset (not required)

Click Here : Apply Now

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