Manager Jobs at Home | Merchant Success Manager Remote Apply Now 2021

Job Responsibilities : Shared Merchant Success Manager (Remote, Americas – West)

Salary : 19 per hour

Company : Shopify

Location : Remote


  • Experience driving customer value and retention; you should be merchant-focused in all that you do.
  • Experience with having hard conversations, asking questions, and holding the line.
  • Time management, and ability to balance merchant facing work with cross-functional projects.
  • Operational skills and experience owning /working on small to mid-sized projects. Ability to take an idea and see it through from ideation to execution.
  • Data driven and comfortable proving trends and patterns with supporting metrics.
  • Thriving on change: Able to operate effectively within an environment full of uncertainty and constant change.
  • Team oriented: Ability to work as a team to provide a support experience that is greater than the sum of its parts.


  • Building relationship and context quickly to be able to deliver personable, impactful, and contextual interactions with merchants 1:1
  • Driving value and retention with merchants and running intervention techniques throughout a merchants risk journey
  • Identifying patterns in workflows or through interactions, using supporting data to establish buy in, defining strategy and then executing on change
  • Work with the team to continuously create evergreen content to help serve proactive contextual recommendations to the right merchant, at the right time
  • Working with cross-functional partners to ensure a seamless experience for merchants
  • Contribute to cross-functional projects focused on offering the highest quality merchant experience at scale

Click Here : Apply Now

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