Lloydminster Jobs for Customer Experience Representative | Call Center Remote Jobs Online Apply

Responsibilities

• Be the first point of contact with Prospects & Residents via phone email live chat and/or social media to resolve their concerns and seek resolution on inquiries.
• Liaise with the field staff to resolve resident concerns.
• Provide expert advice to Residents on the options Avenue Living Communities has to offer.
• Look for opportunities to overcome objections and/or provide alternative solutions based on Residents’ wants and needs.
• Create a genuine and exciting experience for the Resident by utilizing active listening and strong communication skills.

Skills

• Strong computer skills with the ability to work within multiple programs and systems at the same time with a high proficiency in Microsoft Office Suite.
• Versatile communication skills with the ability to adapt communication style to meet Resident needs.
• A desire for continuous learning and growth.
• Must be available for full-time work with the availability to work rotational shifts of nights and weekends.
• Call Center/Real Estate experience will be considered an asset.
• A clear criminal background check will be required.