Jobs Hiring Near Me No Experience | Services Manager Remote Jobs Work from 2022

Responsibilities

• Partner with the Talent Team on applicable hiring decisions as an active part of the hiring process
• On-board new team members to maximize time-to-productivity
• Performance management of team members including conducting the QPC process and the compensation review process
• Support career development and on-going growth of team members.
• Sales Support: Support the Sales team to close new opportunities; proactively engage with Presales to improve SOWs and reduce related sales friction.
• Product: partner with the Product to continually improve our base application with the goal of developing a high quality and easily deployable product
• CX: leverage deep understanding of customer realities; share customer insights and experiences for improved customer understanding and the optimization of customer experience

Skills

• 3-7 years experience in a leadership with a strong aptitude for coaching and motivating people towards results
• Proven aptitude for managing escalations through proactive communication negotiation and creative problem solving
• Strong analytical acumen and eye for making recommendations with data insights
• Strong operational savvy and ability to drive process adherence within team
• Experience in managing resourcing and capacity planning within the team and in partnership with sales leadership
• Experience partnering with internal stakeholders and engaging in candid feedback to drive achievement of shared goals (eg. Product Presales Customer Success)
• Experience with delivering on a customer-centric approach in order to support solving near and long-term outcomes for the wider business
• Exceptional communication skills at a range of customer levels
• Experience with development training tools (employee and customer) an asset