Hotel Management Jobs Vacancy Work from Home Apply Now 2021

Required:

• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

Preferred:

• Experience selling large group business experience, either at a property or in a sales office.

• Knowledge of the group sales process for all brands and how to close a sale.

• Team-based selling experience.
• Hospitality Management Degree.

Managing Sales Activities

• Closes the best opportunities for each property based on market conditions and individual property needs.

• Leverages other Group Sales resources and administrative/support staff to achieve related revenue goals.

• Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.

• Verifies that business is turned over properly and in a timely fashion for quality service delivery.

• Handles incoming leads for groups (e.g.,0-50 room nights).
• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Works collaboratively with other sales channels (e.g., Market Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative.

• Drives customer loyalty through excellent customer service throughout the sales process.

• Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs.

• Builds and strengthens relationships with existing and new customers to enable future bookings.

• Builds and maintains strong working relationships with key internal and external stakeholders.

• Creates clear expectations for customers and properties throughout the sales process.

• Resolves guest issues that arise as a result of the sales process.
• Brings issues to the attention of Property and Group Sales leadership teams as appropriate.