Disney Work from Home Part Time Vacancy with Limited Opening

Responsibilities:

• Use your impeccable guest service skills to assist inbound queries through calls, chat, social media or email
• Contact guests through outbound calls
• Resolve issues affecting guests’ experiences
• Channel escalated issues to appropriate supervisors/managers
• Bring stories to life with scripted and non-scripted guest-engagement statements
• Ask open-ended questions to assess guest needs and make appropriate recommendations and resolutions
• Treat all guests and Cast Members with respect and contribute to a positive work environment
• Maintain Disney brand standards in Guest Service
• Uphold company policies per the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct

Basic Qualifications:

• Guest Service experience demonstrating focused engagement over the phone and by email
• Listen intently, defuse/stay calm to quickly resolve inquiries
• Excellent communication, both verbal and written
• Proficient technical knowledge with the ability to use multiple platforms
• Quiet dedicated space to work from in your home
• Experience working as a member of a team
• Dedicated access to a hard wired, high speed internet connection, utilizing an Ethernet cable or similar
• Minimum 1 year working in a structured environment
• Experience in contact center or retail or service industry
• Experience in online shopping and retail