Call Centre Representative Jobs Work from Home Applying Soon

Responsibilities:

• Book air travel for internal and external guests, answer questions and provide general information about travel with WestJet;
• Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system;
• Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business;
• Adhoc projects as assigned.

Qualifications:

• Fluent in English (verbally and written)
• A combination of two years’ experience in a customer service and/or sales related environment;
• Reside within 1 hour of WestJet’s Head Office (22 Aerial Place NE);
• Must be able to communicate with an advanced level of written and spoken English and French fluently;
• Demonstrated strong computer skills including a minimum typing speed of 40 words per minute;
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs;
• You are smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our guests;
• A proven track record for punctuality and reliability.