Entry Level IT Jobs Work from Home Apply Now 2022

Responsibilities

• Provide technical guidance to your colleagues.
• Assist with managing the ticket queue help with ensuring licenses and IT supplies are maintaned at adequate levels.
• Provide tier 1 and tier 2 support covering network and infrastructure users and devices connected and managed through Azure AD Intune and Jamf with minimal supervision.
• Investigate system problems and provide tactical technical solutions using your experience knowledge certification expertise product knowledge and system utilities and tools.
• Provide support (maintenance/system/set-up/networking).
• Perform installs moves adds changes and decommissioning of computer equipment.
• Assist with training programs designed to educate the organization’s end-users about basic as well as specialized applications as well as provide training on new processes procedures and technology.
• Create technical documentation.
• Support and train new hires.
• Own your position – provide rapid response and ownership of issues and requests: identify diagnose and resolve problems and issues reported by customers via case management system telephone or email.
• Support and troubleshoot issues for a remote workforce.
• Participate in daily stand-ups and provide feedback and support within the team.

Skills

• Bachelor Degree or College Diploma in Network Engineering Computer Engineering or equivalent.
• Must have excellent communication skills both verbal and written.
• Must have a strong understanding of networking concepts.
• Strong understanding of DHCP DNS VOIP.