I T Support Work From Home Jobs

If you thrive on creativity and innovation, then this is the opportunity for you!

We are looking for a full-time IT Support Specialist to join our innovative and growing team. This position can work remotely from anywhere in Atlantic Canada.

Responsibilities

• Install, test, troubleshoot, diagnose, document, and resolve technical issues surrounding Laptop/Desktop, Network Devices, mobile devices, IP Phones, software, and other IT hardware/peripherals (printers, fax machines, phones, etc.).
• Provide user support for computer operation issues and the initial training on equipment.
• Ensure maintenance, administration, and security of hardware as per IT policies.
• Receive and respond to incoming calls, emails or support requests regarding hardware and software issues.
• Seek out opportunities to improve existing or recommend innovative approaches that best meet the needs of the client and the business.
• Assist with development of various IT policies, reports, and presentations for the IT department.
• Maintain checklists and documentation related to support.
• Contact vendors to arrange for repair and/or warranty work of computer equipment as required.
• Provide assistance to other IT staff as required.
• Maintain software, license, and hardware inventory.
• Act as a reference on technology trends and processes, conducting research to stay current on changes to the industry.
• Rotating after hours IT Support on-call every 4th week and weekend.

Qualifications

• Successful completion of a Diploma/Degree in IT or an equivalent combination of skills and experience.
• Thorough knowledge and experience in multiple Windows Operating systems including Windows 7 through 10, and Windows Server 2008-2012.
• Thorough knowledge of user administration.
• Excellent understanding of IT best practices.
• Analytical and problem-solving skills.
• Knowledge of MS Office (365).
• Knowledge of SQL and database functionality.
• Positive and friendly customer service attitude.
• Excellent attention to detail, ability to prioritize, and meet competing deadlines.
• Strong work ethic and positive team attitude.
• Ability to work under tight timelines.
• Strong communication skills.
• Ability to work effectively and professionally in a fast paced and changing environment with people at various levels within an organization.
• Ability to handle multiple tasks and demands simultaneously.
• Thrive in both independent and team-based work environments.