Job Responsibilities : Customer Support Specialist
Salary : 17 per hour
Company : Grammarly, Inc.
Location : Remote
Grammarly empowers people to thrive and connect, whenever and wherever they communicate. More than 30 million people and 30,000 teams around the world use our AI-powered writing assistant every day. All of this begins with our team collaborating in a values-driven and learning-oriented environment
- Within the first 30 days, you will get familiar with the product, support tools, workflows, and all user interaction types.
- By month three, you will autonomously troubleshoot a variety of low- and medium- complexity cases.
- By month six, you will contribute to the team’s OKRs by demonstrating high standards in speed and quality of solving all user interaction types.
- By the end of year one, you will help boost team efficiency by improving customer service procedures, policies, and standards..