Job Responsibilities : Specialist, Customer Service
Salary : 17 per hour
Company : Equitable Bank
Location : Remote
Main Activities
- Meet expectations in regard to outlined call quality, compliance, and customer service standards while interacting with customers.
- Recognize appropriate retention triggers for renewal and refinance opportunities.
- Maintain accurate system records of inquiries and transactions processed.
Knowledge/Skill Requirements
-
- Demonstrated front line customer service experience (for a minimum of 12 months) in finance or mortgage industry
- Post-secondary education (diploma)
- Knowledge of commercial and residential lending products, related legal terminology and provincial and federal legislations
- Must be self-motivated with the ability to work with little or no supervision
- Ability to multi-task by navigating various systems while communicating with customers
- Ability to easily build rapport and foster positive relationships with both customers and team members
- Exceptional interpersonal and communication skills – written and oral
Click Here : Apply Now
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