Stay at Home Job Remote for Beginners Apply Now 2021

Key Responsibilities:

• Managing inquiries via email or phone, including but not limited to complex service inquiries of an urgent nature, coordinating resolution of escalated concerns, and communicating with external advisors and Account Executives in satisfying customer needs.
• Handling administrative support requirements as it pertains to new applications or existing client files and forwarding requests for processing.
• Maintaining a strong relationship with both internal and external stakeholders as it pertains to Individual health and Travel products, by handling their inquiries in an efficient and timely manner.
• Playing a key role in the preparation and revisions of product promotional materials and ensure client information is accurate and always updated.
• Supporting Account Executives in Sales efforts and correspondence. Be able to recognize account issues that require their attention as well as recognizing potential for selling opportunities for respective advisors.
• Supporting the development of databases and reports through the sharing of information and knowledge.
• Become a subject matter expert for Individual health and Travel products, presenting and articulating product features and benefits to external advisors.
• Cross training and providing back up support to others on the team.
• Support team project initiatives where and when required.

Skills

• You like helping people and are an avid multitasker!
• You are a good communicator – through email and phone, you are clear, concise, and friendly
• Bilingualism (French and English) would be considered an asset.
• Whatever it takes attitude, you like a new challenge every day
• Post-Secondary education
• Previous experience working in the insurance industry would be considered an asset