Service Support Associate | Census Canada Jobs – Work from Jobs

Job Responsibilities : Service Support Associate

Salary : 14 per hour

Company : Canada Life Assurance Company

Location : Remote CA

Job Description:.

Role description

As a Service Support Associate, you will provide in-house service and administrative support to our client service and sales team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.
What you will do
  • Assisting service team with the preparation of new group submission materials proposals and presentation materials.
  • Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments.
  • Acting as a liaison between clients and head office departments.
  • Handle routine client changes and inquiries.
  • Ordering employee booklets, contracts, enrollment forms, ID cards, etc.
  • Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc.
  • Responsible for the creation of client and advisor reporting.
  • Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team.
  • Provide back-up support to other positions on the team as required.

What you will bring
  • Highly adaptable, driven to be your best, and proven initiative.
  • Well-developed customer service skills.
  • Strong mathematical skills
  • Strong oral and written communication skills.
  • Requires excellent Word, Excel, PowerPoint and Outlook skills.

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