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Job Responsibilities : Junior Customer Success Associate (Onboarding)

Salary : 14 per hour

Company : HiMama

Location : Remote

What You’ll Be Doing:

  • Directing new customers to a successful launch on our program
  • Managing customer relationships via phone and other channels, with a focus on getting the customer fully on-boarded
  • Acting as a consultant to help child care Directors plan their implementation and training of HiMama
  • Supporting, troubleshooting and solving customer problems, when needed
  • Recommending and implementing the product, process, and policy improvements
  • Ensuring the customer has an amazing HiMama experience!

What you bring to the team:

  • Post-secondary education (or equivalent work experience)
  • Minimum of 2 years of related work experience
  • Experience working in a customer-facing role an asset
  • Tech-savvy with the ability to navigate apps and software
  • Strong interpersonal and verbal communication skills
  • Strong presentation skills
  • Active listening and problem-solving skills

Click Here : Apply Now

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