Job Responsibilities : Junior Customer Success Associate (Onboarding)
Salary : 14 per hour
Company : HiMama
Location : Remote
What You’ll Be Doing:
- Directing new customers to a successful launch on our program
- Managing customer relationships via phone and other channels, with a focus on getting the customer fully on-boarded
- Acting as a consultant to help child care Directors plan their implementation and training of HiMama
- Supporting, troubleshooting and solving customer problems, when needed
- Recommending and implementing the product, process, and policy improvements
- Ensuring the customer has an amazing HiMama experience!
What you bring to the team:
- Post-secondary education (or equivalent work experience)
- Minimum of 2 years of related work experience
- Experience working in a customer-facing role an asset
- Tech-savvy with the ability to navigate apps and software
- Strong interpersonal and verbal communication skills
- Strong presentation skills
- Active listening and problem-solving skills
Click Here : Apply Now
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