Customer Support Representative jobs | Call Center Remote Jobs Vacancy

Job Responsibilities : Support Representative

Salary : $53,729 a year

Company : Elections Ontario

Location : Temporarily remote

Role

  • Use prepared FAQs to provide consistent responses to public enquiries by email and phone.
  • Update, draft and maintain FAQs to respond to enquiries within defined timelines to ensure the public receives the correct information.
  • Log all inbound and outbound emails using an internal tracking system.
  • Identify and escalate issues to the supervisor or manager.
  • Record and monitor escalated issues using an internal ticketing system.

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