Job Responsibilities : Client Care Representative – Remote
Salary : $16 per hour
Company : Access
Location : RemoteCA
Educational requirements : High School
We Are Access
We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.
Your Daily Responsibilities
As a Client Care Support Representative, you are the public face of Access Information Management.
- You will answer questions by phone and by email about order fulfillment, services available, work orders, or shipping inquiries and inventories, and will find solutions to any customers’ inquiries.
- You will create client work orders and will notify the Operations Supervisors of changes that may affect service schedule.
- You will triage cases and work orders in Salesforce.
- You will complete database research on missing client containers, files, or tapes, and maintain client contact.
- You will accomplish all other tasks and projects as assigned by the Manager.
More About You
- At least six (6) months of customer service experience (call center experience is a plus).
- You are a pro on the computer using different software (Salesforce, Total Recall, FileBRIDGE, SAP).
- Strong oral and written communication skills (must possess grammatically correct English skills).
- High School Diploma or equivalent required.