Customer Service Representative Jobs for Freshers Applying Soon

Job Requirement:

• Minimum five years of work experience in Group Benefits and/or account management.
• Thorough knowledge of Group Benefits products and services.
• Good knowledge of underwriting concepts.
• GBA designation or working towards the designation an asset.
• Proficiency in all Microsoft Office products.
• Demonstrated analytical skills using Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
• Experience using web analytics platforms (Google Analytics, Adobe Analytics) would be an asset
• Knowledge of Adobe Marketing Cloud (Adobe Experience Manager, Adobe Target) would be an asset
• Strong presentation skills and the ability to influence decision makers in various sizes of organization
• Strong customer-facing skills including expectation management, communication skills, information management
• Must have a valid driver’s license and a personal automobile.

Competencies:

• Proven ability to determine business priorities, meet goals, manage high volumes of work and work collaboratively within team and across multiple teams.
• Excellent analytical, problem solving, interpersonal, organizational and time management skills.
• Excellent customer service skills.
• Strong negotiation and conflict management skills.
• Strong oral and written communication skills.
• Good leadership and presentation skills.