Job Responsibilities : Customer Advocate Specialist
Salary : 20 per hour
Company : Marketcircle
Location : Remote
- Responding to questions regarding our products via live chat, tickets, phone calls and screen shares.
- Ensure privacy and security practices are followed at all times.
- Helping our customers leverage our products, so they reach their business goals and objectives.
- Understanding our customer’s business needs and providing them with workflow suggestions.
- Proactively identifying raising trends in customer questions and/or issues as they occur.
- Providing our customers with the highest level of customer satisfaction by maintaining a customer satisfaction rating of 95% or higher.
- Owning your own development through reflection, ticket reviews and discussing growth opportunities with your manager in regular 1:1 meetings.
To be successful you need:
- An appropriate remote work setup. A quiet space, fast & stable internet connection and a backup location in case of issues with the primary location.
- Knowledge of Apple computers, macOS and iOS.
- Be prepared to work full-time hours (no weekend coverage, however, some holidays)
- Previous customer service experience or 1 year of Saas experience.
- Be proficient with technology.
- Have strong reading, writing and communication skills.
- Able to navigate more difficult conversations/interactions with professionalism.
- Have an entrepreneurial attitude and growth mindset. You embrace critical questioning, innovation and continuous improvement.
Tesla Jobs Work from Home | Remote Tesla Advisor Part Time Jobs Apply Now
Work at Home Data Entry Jobs Near Me | Part Time Data Entry Jobs Apply Now
Legitimate Work from Home Jobs | Administrative Assistant Jobs Work from Home Online Apply
Electrician Jobs Work from Home Apply Now 2022 for Beginners
Executive Assistant Jobs Work at Home Apply Now 2021 Apply Now
Amazon Customer Service – Canada – Work From Home 2022
Senior Manager Jobs at Home for Freshers Apply Now 2021
Agency for Canada Factory Worker Jobs Near Me Apply Now 2022
Underwriting Assistant Jobs Work from Home Jobs Vacancy for Freshers Apply Now 2021
Bank of Canada Jobs Work from Home Apply Now for Freshers
BC Government Jobs for Support Analyst Online 2022 for Beginners
Software Engineer Remote Jobs Without Investment Apply Now