Customer Services Job -Support Coordinator (Part Time) Apply Now 2021

This position is 100% remote and only eligible for those who are authorized to work in Canada.

Key Responsibilities

• Respond to customers inquiries via Intercom
• Create knowledgebase help articles
• Escalate issues/bugs to developers
• Other projects depending on your skillset (writing, product management, customer success, etc)

Job Benefits

• Profit-sharing, distributed quarterly
• Frequent promotions
• 3 weeks vacation and paid sick days
• Happy Hour every Friday
• Extended health benefits
• Continued education allowance
• Annual fitness allowance
• Work from anywhere in the world
• Join a bootstrapped, product-focused, & customer-oriented team

• 2+ years in a similar technical support role for a SaaS
• Moderate understanding of SEO and/or Digital Marketing
• Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media, etc)
• Advanced written communication skills
• Native / Bilingual English