Customer Service Agent

Job Responsibilities : Customer Service Agent (Remote) Pay starting at $16.00/hr (ON) & $14.75/ hr (QC, NS, NB, MN, PEI)

Salary : $16 an hour

Company : Teleperformance

Location : RemoteCA

Educational requirements : High School

Responsibilities

  • Receives incoming calls from customers wanting to place an order or follow-up on an existing order.
  • Timely research and resolution to customer inquiries, which may include, but is not limited to: product availability, pricing, special quotes, production and art capabilities, status of orders and product complaints. Providing this information in a verbal or written manner
  • You will strive to foster a positive working environment
  • You will assist customers with escalated issues using your negotiation and conflict resolution skills and focus on one call resolution

What you will bring:

  • Experience in customer care with some negotiation/conflict resolution skills
  • Previous call centre experience is an assest
  • Confident skills in office while toggling between multiple windows
  • High school diploma or equivalent

Click Here : Apply Now

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