Call Center Jobs | Online Call Center Job in Calgary Apply Now

Accountabilities

• Manage incoming call queues and maintain low wait times
• Answer customer inquiries, striving for one touch resolution for the customers
• Optimize sales opportunities in each call, while prioritizing customers’ needs
• Quickly access information from online databases to complete customers transactions
• Make outbound calls for customer policy renewals and account reviews
• Adapt your sales strategy based on the nature of your call, and customers priorities

Position Requirements

• Passionate about customer service
• Level 1 insurance license required
• 2-3 years in a sales or customer service
• Excellent phone etiquette
• Professional experience building rapport with customers