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Job Responsibilities : Associate, Customer Experience

Salary : n

Company : Canadian Red Cross

Location : Temporarily remote

As an Associate, Customer Experience , you will:

  • Respond to routed live calls/chat conversations, emails, call-backs, social media posts and assigned tickets on an ongoing basis,
  • Communicate via telephone, email, SMS, chat to address customer issues and answer client questions or concerns in a timely, informative, and professional manner
  • Report customer-reported issues internally, quickly take-in information, prioritize actions, and execute
  • Focus on customer satisfaction through resolution of inquiry and adding value to customer conversations with a goal of First contact resolution
  • Identify trends, quality issues and means to improve efficiency related to customer satisfaction and CX processes.
  • Keep current on specific program and service information and SOPs including revisions, processes, policies/guidelines, products, technical and general program information etc.

What we are looking for:

  • Completion of post-secondary education, with a minimum of 2 years of job-related work experience, or an equivalent combination of education and experience.
  • Experience and an understanding of sales techniques is an asset.
  • Experience working with a diverse population is a definite asset as is experience working with volunteers.
  • Strong knowledge of customer experience is an asset
  • Bilingualism (English/French) required

Click Here : Apply Now

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