Canada Revenue Agency Jobs Work at Home Online Apply Now 2021

Duties

• Working in a fast paced, in-bound contact centre. Up to 90% of your scheduled shift will be on the telephone with callers from the general public on a daily basis
• Responds to a variety of enquiries or requests related to tax matters, CRA administered programs and related accounts.
• Performs various calculations to determine tax or CRA administered program requirements, elections, entitlements, or administrative relief.
• Educates taxpayers by providing information and promoting available services.
• Utilizing various computer applications and systems required to enter information, research, analyze and resolve questions or problems and requests raised by taxpayers, including payment reconciliation.

Requirements:

• The use of a headset or handset for prolonged periods
• Sitting and working at a computer screen for extended periods of time
• Working in an environment that contains background noise*
• Responding to urgent and complex enquiries from taxpayers in demanding situations including short timelines and difficult interactions