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Job Responsibilities : Account Specialist – External

Salary : $73,559 a year

Company : Workplace Safety and Insurance Board

Location : RemoteCA

Major Duties & Responsibilities

  • Communicate all decisions rendered, via telephone, in writing and/or in person to workplace parties. Prepare detailed documentation and correspondence as required, providing rationale for decision and ensuring all appropriate WSIB systems information and employer files remain up to date.
  • Inform and educate workplace parties of their rights and responsibilities under the WSIA and the consequences of non-compliance and advise them of changes or advancements such as eServices that may impact them.
  • Promote eServices and assist employers with signing up.
  • Attempt to prevent or resolve disputes, handle requests for reconsideration and, if unresolved, arrange access and process the objection/appeal.
  • Provide basic and complex information to workplace parties on WSIB policies and processes; explain basic premium rate setting and structure and WSIB incentive plans, and refer enquires requiring more in-depth handling to appropriate internal WSIB parties
  • Provide level 1 eService support and assistance to employers such as Single Sign On and password resets.
  • Advise appropriate internal parties of anomalies detected in an employer’s account or activities.
  • Provide feedback from workplace parties to assist management in developing and implementing improvements to products and services.
  • Participating in process improvement and best practice initiatives, and deliver standard prepared/approved presentations to specific workplace parties pertaining to employer obligations both on and off site.
  • Perform other related duties as assigned or required.

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