Job Responsibilities : Account Specialist – External
Salary : $73,559 a year
Company : Workplace Safety and Insurance Board
Location : RemoteCA
Major Duties & Responsibilities
- Communicate all decisions rendered, via telephone, in writing and/or in person to workplace parties. Prepare detailed documentation and correspondence as required, providing rationale for decision and ensuring all appropriate WSIB systems information and employer files remain up to date.
- Inform and educate workplace parties of their rights and responsibilities under the WSIA and the consequences of non-compliance and advise them of changes or advancements such as eServices that may impact them.
- Promote eServices and assist employers with signing up.
- Attempt to prevent or resolve disputes, handle requests for reconsideration and, if unresolved, arrange access and process the objection/appeal.
- Provide basic and complex information to workplace parties on WSIB policies and processes; explain basic premium rate setting and structure and WSIB incentive plans, and refer enquires requiring more in-depth handling to appropriate internal WSIB parties
- Provide level 1 eService support and assistance to employers such as Single Sign On and password resets.
- Advise appropriate internal parties of anomalies detected in an employer’s account or activities.
- Provide feedback from workplace parties to assist management in developing and implementing improvements to products and services.
- Participating in process improvement and best practice initiatives, and deliver standard prepared/approved presentations to specific workplace parties pertaining to employer obligations both on and off site.
- Perform other related duties as assigned or required.
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