Job Responsibilities : Payroll Support Specialist
Salary : 20 per hour
Company : Wave
Location : Remote
Here’s how you’ll make an impact:
- You will tackle challenging, interesting payroll issues and problem solve with payroll compliance in mind. That means you will be able to support an employer through complex payroll corrections, all the while ensuring government filings are produced correctly and compliance obligations are met.
- Be responsible for processing tax service applications; enrol customers with federal and state agencies, as well as communicating with customers to onboard tax service.
The bare necessities:
- A problem solver who accepts they may not know the answer, but are curious and willing to find it.
- Willingness and motivation to challenge the status quo and deliver results.
- Proactive thinker with a detail-oriented mindset.
- Strong analytical and organizational skills with a process-oriented mindset, always searching for opportunities of improvement to make our product the best it can be.
- Experience working with customers; delivering not-so-good news while still leaving the business owner feeling positive about Wave.
You’ll thrive here if you have:
- Empathy – we want our customers to receive nothing but exceptional support experiences that they will remember for years to come!
- Experience working with customers, preferably in a customer support or success environment – you are friendly, thorough, concise, and can deal with tough situations or deliver not-so-good news smoothly and professionally while still leaving our customers feeling super positive about Wave.
- Experience in payroll and knowledge of basic accounting concepts.
- Outstanding communication skills – you are a strong communicator, both written and verbally, and you can easily dissect complex information in simple, easy to follow terms.
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