Job Responsibilities : Virtual Agent Dialogue Author – Lead
Salary : 20 per hour
Company : HP
Location : Remote
- Use chatbot analytics to drive changes to existing conversational dialogs to improve resolution rates and decrease effort.
- Gain proficiency with a dialog authoring tool.
- Create and update bot content (intents and dialogs) in the dialog authoring tool.
- Review user sessions to understand how users are interacting with the bot and make updates to improve bot performance.
- Collaborate with experts on solution content to design the most personalized and accurate dialog as possible.
- Collaborate with technical HP teams and architects to understand availability of web services to create more automated experiences.
- Collaborate with technical bot developer to understand front end capabilities available and set requirements for UI/front end.
- Provides guidance and mentoring to less- experienced team members members.
- Proficiency with Microsoft Office tools, especially Excel, Visio and Word.
- Excellent written and verbal communication skills.
- Ability to collaborate among teams across organizations and regions.
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