Job Responsibilities : IT Service Desk Analyst
Salary : 18 per hour
Company : CaseWare IDEA
Location : Remote
What you will be doing:
- Provide Level 1 and Level 2 Desktop support to our remote and in-office employees
- Administer the organization’s applications, services, and software.
- Handle and track user account creations, changes, and terminations.
- Ensure compliance, privacy, and security best practices
- Provide orientation, guidance, assistance, and support to users on the use of IT equipment, services, and software.
- React to, act on, and manage incoming requests, prioritizing according to business needs.
- Maintain records and logs of issues, repairs, fixes, changes, and maintenance.
- Ensure functionality and organization of shared spaces and conference rooms
- Create and maintain knowledge articles for new and existing issues/procedures
- Work closely with vendors on the delivery of initiatives
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