Manager Jobs at Home | Merchant Success Manager Remote Apply Now 2021

Qualifications

• Experience driving customer value and retention; you should be merchant-focused in all that you do.
• Experience with having hard conversations, asking questions, and holding the line.
• Time management, and ability to balance merchant facing work with cross-functional projects.
• Operational skills and experience owning /working on small to mid-sized projects. Ability to take an idea and see it through from ideation to execution.
• Data driven and comfortable proving trends and patterns with supporting metrics.
• Thriving on change: Able to operate effectively within an environment full of uncertainty and constant change.
• Team oriented: Ability to work as a team to provide a support experience that is greater than the sum of its parts.

Responsibilities

• Building relationship and context quickly to be able to deliver personable, impactful, and contextual interactions with merchants 1:1
• Driving value and retention with merchants and running intervention techniques throughout a merchants risk journey
• Identifying patterns in workflows or through interactions, using supporting data to establish buy in, defining strategy and then executing on change
• Work with the team to continuously create evergreen content to help serve proactive contextual recommendations to the right merchant, at the right time
• Working with cross-functional partners to ensure a seamless experience for merchants
• Contribute to cross-functional projects focused on offering the highest quality merchant experience at scale