System Engineer

The Role

• Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level
• Help optimize deployments to meet customers’ business, technical, and/or financial goals
• Lead product upgrades in customers’ production environments
• Convey and document technical requirements to and from customers
• Provide input and feedback to engineering teams and development
• Provide pre-sales technical assistance and product education
• Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas
• Willingness to travel to customers or events as necessary

Role requirement

• Proven troubleshooting abilities.
• Working knowledge and hands-on experience with Active Directory — you have administered or performed troubleshooting of an enterprise Active Directory environment.
• Awareness of the identity and access management and infosec product landscapes, and technical features of competing products within the ecosystem.
• Experience deploying and supporting solutions in a production environment.
• Ability to communicate with technical contacts and technical decision makers at the customer.
• Bachelor’s Degree in a related field. CS, Economics, or Engineering is a plus, or other relevant technical degree or equivalent experience.
• Excellent verbal and written communication skills.