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•  Provide exemplary customer service using audience-appropriate information through various methods, including live chat
• Create a knowledge base with a goal of making users more efficient and self-sufficient over time
• Collaborate with product owners to address impactful issues in future releases

Skills, Knowledge & Abilities:

• Proven ability in functional QA/UAT operations
• Strong organizational and project management skills with experience maintaining multiple projects with competing priorities in a calm and efficient manner
• Self-motivated, driven, passionate, and confident who works independently with minimal direction
• Good communication, listening, and interpersonal skills

Benefits and Perks:

• Bonus opportunities
• Employer-paid extended health coverage for you and your family
• Four weeks paid time off
• Five week, paid, sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly, and fun work environment
• Employer-paid medical insurance for one pet (cat or dog)
• Paid time off to volunteer at nonprofit organizations