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Job Responsibilities : Customer Support – North America

Salary : 13 per hour

Company : LineTen

Location : Remote

Managing and monitoring Deliveries

  • Keeping external stakeholders informed of any issues that may arise
  • Answering queries from external stakeholders in a timely manner, be it phone, email or slack or live chat
  • Ensuring good communication between couriers and customers to ensure successful delivery and in turn helping us meet our SLA’s
  • Working collaboratively with other team members to improve operational performance every day
  • Proactively tracking live orders to ensure everything is running smoothly and SLA’s are being met

Managing and monitoring Online Ordering

  • Daily monitoring of Freshdesk ticketing system and responding to tickets in line with our first response SLA

. Logging all calls into Freshdesk

. Monitoring incidents and change requested logged in Jira, and keeping clients updated on progress in Freshdesk

. Triage and escalate complex issues to the 2nd line team

About you:

  • You enjoy problem-solving and you’re a great communicator
  • You’re results-driven and enjoy targets
  • Highly organised, able to prioritise and work under pressure and to deadlines
  • Strong interpersonal skills
  • Strong written and verbal skills
  • Customer-focus
  • Good team player

Click Here : Apply Now

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